1 – DOES QUINTA DE JUGAIS HAVE A PERMANENT CUSTOMER SUPPORT SERVICE?

For Quinta de Jugais, absolute customer satisfaction is the main objective. We comply with the highest standards of responsibility and ethics, therefore, we provide a permanent customer support service through email contacts geral@jugais.com and telephone +351 238 609 892, between the hours of 09:00 to 13:00 and from 2pm to 6pm.

2 – ARE THE PRODUCTS THAT QUINTA DE JUGAIS SALES SUBJECT TO QUALITY CONTROL?

Quinta de Jugais products are made according to the most innovative processes, and are also subject to strict quality control at all stages of production in order to guarantee the most complete customer satisfaction.

3 – WHEN AND HOW CAN I REQUEST AN OFFER FOR A CHRISTMAS BASKET?

At any time of the year you can request a basket proposal. Quinta de Jugais responds to proposals between 48h and 72h.

4 – DOES THE CUSTOMER HAVE TO BE LIMITED TO THE SELECTION OF CATALOG BASKETS?

No! The Customer has the opportunity to select catalog baskets or request a personalized basket proposal, for which they choose the products of their choice. To execute the personalized hamper proposal, access “Bazket Customization” and fill out the form provided.

5 – IF THE CUSTOMER IS NOT SATISFIED WITH THE PRODUCT, DOES QUINTA DE JUGAIS SAFEGUARD EXCHANGES OR RETURN?

Before dispatch, our products are thoroughly inspected. However, the Customer has the right to check the quantity and condition of the merchandise upon delivery. If you detect any deficiency or missing item, you must alert Quinta de Jugais within 3 days of delivery.
In the unlikely event that the product is not in the best condition, please send us an email with the replacement request and the reason for the return. The product to be returned must be unused and in the original packaging; so that we can provide you with an increasingly better service.

6 – AM I GUARANTEED THAT THE ORDER WILL ARRIVE ON A SPECIFIC DATE?

The customer informs us what date they wish to receive their order and we schedule delivery for that day. If there is any delay, you will be contacted to reschedule the delivery. We advise you to schedule the delivery date 2 days before you actually want it, if you do not contain perishable products in your basket.

7 – IS THERE AN OPTION FOR INTERNATIONAL DELIVERIES?

We offer our customers the possibility of international deliveries. We request a quote from our logistics partners according to quantity, weight, measurements and destination. Contact our team to find out more information.

8 – IS THE SHIPPING COST INCLUDED?

From 25 units the shipping cost is free to a delivery location in mainland Portugal. Below the minimum quantity there is an associated transport cost. Contact our team to find out how it works.

9 – WILL THE ORDERED BASKET BE THE SAME AS THE PHOTOGRAPH?

Our team strives to ensure that the customer receives exactly what they ordered. Only in the event of an item running out of stock can it be replaced with a similar or superior item in terms of quality and value.

10 – IS THERE A DEADLINE TO RESPECT TO PLACE AN ORDER?

Yes. The customer must confirm the order at least 15 days before the desired delivery date by email.

11 – WHAT IS THE ESTIMATED TIME TO RECEIVE MY QUOTE PROPOSAL/CUSTOMIZED BASKET?

On average, we respond to your personalization proposal within 24h to 48h.

12 – WHAT IS THE BEST WAY TO PROCEED AN ORDER?

We recommend that our customers use email to place an order.

13 – I WOULD LIKE TO CUSTOMIZE MY BOX. IS THERE A MINIMUM LIMIT OF UNITS TO ORDER?

Yes. In cases of personalization of cardboard boxes with the client's company logo, there is a minimum number of 300 units for us to submit a proposal.

14 – I WOULD LIKE TO INCLUDE A PERSONALIZED TEA CAN IN MY BASKET. IS THERE A MINIMUM LIMIT OF UNITS TO ORDER?

If you want to include a can of tea with a personalized It-tea label in your basket, there is a minimum order number of 50 units.