Quinta de Jugais presents, in this area of the website, answers to some of the most frequent questions we received. If, somehow, their doubt wasn’t clarified with this information, Quinta de Jugais will appreciate the notice of their questions to [email protected], and we promise to be brief on the answer.
1- DOES QUINTA DE JUGAIS HAVE A PERMENANT SUPPORT SERVICE TO CUSTOMER?
In Quinta de Jugais, our main purpose is the client absolute satisfaction. We comply with the highest responsibility and ethical standards, by this way, we dispose of a permanent support service to customer through the email [email protected] and the telephone +351 238 609 892, between the following schedule: from 09h00 to 13h00 and from 14h00 to 18h00.
2 – THE PRODUTCS COMERCIALIZED IN QUINTA DE JUAGAIS ARE SUBMITTED TO A QUALITY CONTROL?
Quinta de Jugais products are produced following the most innovative processes, which are submitted to a strict quality control at all the stages of production, ensuring our customer greatest satisfaction.
3 – WHEN AND HOW CAN I REQUEST A PROPOSAL FOR A CHRISTMAS GIFT BASKET?
You can request a gift basket proposal at any moment and time of the year. Quinta de Jugais commits to answer to all proposals between 48 and 72 hours.
4 –DOES THE CLIENT HAVE TO STICK TO THE SELECTION ON THE CATALOGUE?
No! The Client has the opportunity to select gift baskets from the catalogue or request a customized gift basket proposal, where he chooses their favorite products. To complete the gift baskets customization proposal, please access into “Customization of Basket” and fill in the available form.
5 – IN CASE THE CUSTOMER IS NOT SATISFIED WITH THE PRODUCT, DOES QUINTA DE JUGAIS SAFEGUARD THE EXCHANGE OR RETURN?
Before the dispatch, our products are meticulously inspected. However, it is customers right to check the amount and condition of the goods on delivery. In case of detecting any defect or any missing article, please alert Quinta de Jugais in the 3 days following the delivery.
In the event, unlikely, the product is not presented in the best conditions, please contact us by email with replacement request and the reason for return. The product to be returned must be without evidence of use, in their original packaged; so we can provide you an even better service.